Terms of Service & Privacy Policy

TERMS OF SERVICE

Last Updated: December 31, 2025

1. Acceptance of Terms

By accessing or using the services of RED PIANO MUSIC STUDIO LLC D/B/A RED PIANO MUSIC STUDIO ("Studio," "we," "us," or "our"), located in Michigan, you ("you" or "user") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

RED PIANO MUSIC STUDIO LLC provides music education services including [lessons, classes, recitals, etc.] to students of all ages and skill levels.

3. SMS Marketing Communications

3.1 Consent to Receive Text Messages

By providing your mobile phone number and opting in to SMS communications, you expressly consent to receive marketing and promotional text messages from RED PIANO MUSIC STUDIO LLC at the mobile number provided. These messages may include but are not limited to: class updates, promotional offers, studio announcements, and event reminders.

3.2 Message Frequency & Rates

Message frequency varies. Standard message and data rates may apply based on your mobile carrier's plan. Please contact your mobile carrier for details about your specific plan.

3.3 Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

  • Replying STOP to any text message from us

  • Contacting us at (248) 759-4791 or redpianostudio@gmail.com

  • Updating your preferences through your account settings

After opting out, you will receive one final confirmation message. You may continue to receive account-related non-marketing messages.

3.4 Help Information

For assistance, reply HELP to any message or contact us at (248) 759-4791 or redpianostudio@gmail.com.

3.5 Carrier Liability

We are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

4. Registration and Account Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials.

5. Payment Terms

Payment terms, cancellation policies, refund policies, and other financial obligations are governed by our Class Terms & Conditions, available at: https://www.redpianostudio.com/class-terms-conditions

By using our services, you agree to comply with the payment terms and conditions outlined in that document.

6. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of modified terms.

7. Governing Law

These Terms of Service shall be governed by the laws of the State of Michigan without regard to conflict of law provisions.

8. Contact Information

For questions about these Terms of Service, please contact: RED PIANO MUSIC STUDIO LLC 1049 JOHN R, ROCHESTER HILLS, MI 48307 (248) 759-4791 redpianostudio@gmail.com

PRIVACY POLICY

Last Updated: December 31, 2025

1. Information We Collect

1.1 Personal Information

We collect information you provide directly, including:

  • Name and contact information (email address, phone number, mailing address)

  • Student information (age, skill level, musical preferences)

  • Payment information (processed securely through our payment processor)

  • Communications preferences, including SMS opt-in status

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device information and IP address

  • Browser type and operating system

  • Pages visited and time spent on our site

  • Referring website addresses

  • Cookie identifiers and similar tracking data

2. How We Use Your Information

We use collected information to:

  • Provide and improve our music education services

  • Process registrations and payments

  • Send administrative communications about your account or services

  • Send marketing communications (only with your consent)

  • Respond to inquiries and provide customer support

  • Analyze website usage and improve user experience

  • Deliver targeted advertising and promotional content

  • Comply with legal obligations

3. SMS Marketing Communications

When you opt in to receive SMS messages from us:

  • We will only send messages related to studio updates, promotions, and events

  • Message frequency varies based on studio activities

  • Standard message and data rates may apply

  • You can opt out at any time by replying STOP

  • We use SMS services in compliance with the Telephone Consumer Protection Act (TCPA)

4. Information Sharing and Sale

We do not sell your personal information to third parties for their independent marketing purposes.

We may share your information in the following circumstances:

4.1 Service Providers and Marketing Partners

We share certain information with trusted third-party service providers who assist in our operations, including:

  • Payment processors for transaction processing

  • Email service providers for communications

  • SMS platform providers for text messaging services

  • Google and its subsidiaries and partners for marketing, advertising, and analytics purposes, including email addresses and other contact information to deliver targeted advertisements, measure campaign performance, and improve our marketing efforts

  • Website hosting and maintenance providers

  • Customer relationship management (CRM) platforms

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data appropriately.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legal rights, including:

  • Compliance with legal processes (subpoenas, court orders)

  • Protection against fraud or security threats

  • Enforcement of our Terms of Service

4.3 Business Transfers

In connection with a business transfer (merger, acquisition, or sale of assets), your information may be transferred to the acquiring party, who agrees to honor this Privacy Policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

Our website uses cookies and similar tracking technologies for the following purposes:

Essential Cookies: Required for basic website functionality, such as maintaining your session and security features.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use services like Google Analytics to analyze traffic patterns, popular pages, and user behavior to improve our website.

Marketing Cookies: Used to deliver advertisements relevant to you and your interests. These cookies track your browsing activity across websites and help us measure the effectiveness of our advertising campaigns. We may use Google Ads and similar platforms that place cookies to show you targeted advertisements.

Preference Cookies: Remember your settings and preferences (such as language preferences or region) to provide a more personalized experience.

5.2 Third-Party Cookies

Third-party services we use (including Google Analytics, Google Ads, and social media platforms) may also place cookies on your device. These third parties have their own privacy policies governing their use of your information.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies

  • Block all cookies or cookies from specific websites

  • Clear all cookies when you close your browser

  • Browse in "private" or "incognito" mode

Please note that blocking or deleting cookies may impact your website experience and limit certain functionality.

You can also opt out of interest-based advertising by visiting:

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of marketing communications at any time

  • Withdraw consent for SMS messages by replying STOP

  • Opt out of interest-based advertising through your browser settings or the links provided above

  • Disable cookies through your browser preferences

To exercise these rights, please contact us using the information provided in Section 11.

8. Children's Privacy

If we collect information from children under 13, we obtain verifiable parental consent in compliance with the Children's Online Privacy Protection Act (COPPA). Parents may review, delete, or refuse further collection of their child's information by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our privacy practices, or to exercise your privacy rights, contact: RED PIANO MUSIC STUDIO LLC 1049 JOHN R, ROCHESTER HILLS, MI 48307 (248) 759-4791 redpianostudio@gmail.com